Mostly harmless (corto) wrote,
Mostly harmless
corto

Ok... I'm on "real time chat with an HP Technician"
at the HP Support page (printer problem)
This is soooooooooo a bot.


Linda: Hello Andrew.
Linda: Welcome to HP Total Care for Photosmart Products. My name is Linda. How may I assist you today?
andrew *: Hi linda... the problem is getting my 7150 to print without a tab.
andrew *: Goal: 4x6 (no tab) hp photo paper
Linda: Please go ahead with the query.
andrew *: I set everything... "borderless printing" 4x6 (no tab) and select the HP Premius Plus paper... 4x6 and yet... the 7150 still prints the image and crops off a bit ont he left for a "tab"!!!
Linda: Okay, I am here to assist you and will do my best to resolve your issue.
Linda: Are you using this printer along with your computer or is it a stand alone printer?
andrew *: NOT stand alone
Linda: okay, Thank you for the information.
Linda: Here I am sending you a web page, which contains the possible resolution to this issue, It will appear in the pop up page which you got when you connected to this chat session.
Linda: I have sent you the page, May I know whether the Web page is opening for you?
andrew *: it's trying to... yes... looks open. Let me look at it...
Linda: Sure, take your time.
Linda: One more important thing is, 4 x 6 inch media prints without borders on three sides with a small extra border on the BOTTOM edge that should be trimmed off after printing. For further information, I request you to visit the following web site:
Linda: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00028924&lc=en
Linda: NOTE: If clicking the link above does not work: Select and copy the entire link. Open a browser window and paste the link in the address bar. Click Go or, on your keyboard, press Enter or Return.
andrew *: so... do you watch The L Word?
andrew *: no seriously... this isn't helping.
andrew *: The first link talked about an issue unrelated to my problem.
andrew *: the second link is a survey...
andrew *: bot bot bot
Linda: Okay, it is not the survey. Here I ams ending you the second page once again.
Linda: May I know whether the Web page is opening for you?
andrew *: yes... I have to look it over for a moment...


Edit

(note: This goes on for a while longer... and ... INSANELY... Linda the bot... solved my problem.



Linda: Sure, Please go ahead.
andrew *: does it matter that my printer model (7150) is not on the list of printers this support page references?
Linda: I understand your concern. These steps will also applicable to 7150 model
andrew *: oK... I see the part that explains our problem. BUT ... we received borderless paper "with" the ink cartidges purchased for this printer.
andrew *: We bought more of that same paper... and opened it... trying to make this work. Is this saying we "must" use tabbed paper for printing borderless on 4x6??
Linda: Yes, you are correct. If we do not use the tabbed paper, media prints without borders on three sides with a small extra border on the BOTTOM edge.
andrew *: how do you set this printer for printing on 4x6 "non borderless" ???
Linda: Andrew, please be informed that it is not possible to print non border less on all the sides. 4 x 6 inch media prints without borders on three sides with a small extra border on the bottom edge that should be trimmed off after printing.
andrew *: Ok... I understand.
Linda: Thank you so much.
Linda: Is there anything else I can assist you today?
andrew *: what's the point of 4x6 (expensive) HP Paper????? if you have to crop it all the time?????? (cut the paper?) Now it doesn't fit any frames?
Linda: I understand your concern, Andrew. Borderless printing is only possible when using 4 x 6 with tab paper. Without tabbed paper, a three-sided borderless print will result because of the mechanics involved during the paper feeding process
Linda: Please refer this web page:
Linda: I have sent you the web page, May I know whether the Web page is opening for you?
andrew *: the page opened. So can I return the untabbed paper? or are you going to offer to send me a free sample pack of tabbed paper from HP?
Linda: Andrew, you please go to the purchase store and exchange the un tabbed paper with the tabbed paper. I sincerely apologize for the inconvenience caused you.
Linda: Is there anything else I can assist you today?
andrew *: will they accept the paper back opened? I don't have the receipt...
Linda: Andrew, with out the receipt, the store people may not accept. Please visit the store and enquire with the store people.


Store People: I'm reminded of that "lego porn" thing with the guy wanting to talk to the "house lady"...
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