There is a lot to be said for reaching an age in life when you're not going to grow out of shit any more. :)
Sports Store #2 (www.kunstadt.com)
"Hi... I'd like to return these skis..."
"Oh? what's wrong with them?"
"Well I bought them a few nights ago, and tried them out yesterday... and I'm really not satisfied with the action on them... I found they weren't much at carving an edge and ... well, generally... I wasn't happy."
"So you tried them the one time..."
"Yeah..." "I mean, I was just dealing with a woman that tried some demo skis and she didn't like them at all after the first day but she went again and decided to buy them..."
"Yeah... that's really nice. So I want to return these skis..."
(Handing them over the counter...)
(Dude inspects the skis, all serious like... like he's looking down the barrel of a gun)
"Well, I can take them back... but I can't give you 100% for them..."
"Well they're used... I can't sell these as new..."
(holding back sarcastic comments, and almost exploding with the effort)
"First you want me to try them MORE and now you're telling me the wear and tear on them means I don't get all my money back? The woman who sold them to me said that if I was not happy with them I could return them... she didn't mention anything about less than 100%."
"Who told you that?"
"The lady behind the counter the other night... standing were you are now..."
"Dude... stop talking. I've dropped some serious coin here in the last year, outfitting my kids for skiing... are you trying to make me feel guilty here? I'm unhappy with these skis... I'm returning them."
(puts credit card on the counter)
Leaves with full refund...
Sadly, that one exchange is all it really takes to leave a bad taste in my mouth... A sales clerk needs to look, not at the sale, but at the customer and the potential they represent. I'm going to spend a vast amount of money on sports equip for my kids over the next few years... why piss me off and make me want to go to another store?
No soup for you!!